Meet the Deputy Ombudsman

Peter Sherstan was sworn in as the Deputy Ombudsman and Deputy Public Interest Commissioner in August 2018.  In this dual role, he oversees four investigative teams and supports the Ombudsman and Public Interest Commissioner, Marianne Ryan, as she works toward, …


Expanded Jurisdiction Over Municipalities Takes Effect

EDMONTON – Marianne Ryan, Alberta’s ninth Ombudsman, welcomes legislative changes that expand her office’s jurisdiction to include municipalities.

Final amendments to the Municipal Government Act, proclaimed October 26, 2017, set forth important changes to the Ombudsman Act, the …


Preparations for Municipalities Continue

For over 50 years, the Alberta Ombudsman has provided oversight of provincial government services, self-regulated professions and other designated authorities, in cases where a complaint of unfair treatment has been made about an administrative process or decision.

Late in 2016, …


Promoting Fair Practices for 50 Years

When the Alberta Ombudsman began operations 50 years ago this week, the province and its government operated much differently than it does today.

Out of necessity, the Alberta Ombudsman’s approach to complaint handling has required adjustment.  When first conceived, the …


Evolving Jurisdiction Over Time

The Ombudsman’s jurisdictional reach granted by proclamation of the Ombudsman Act included Alberta government departments, boards and agencies. There was an immediate question of jurisdiction over the Workers’ Compensation Board (WCB) as legal opinions held that the WCB was …


Prompting Positive Systemic Change

Over the years the mandate of the office has expanded. At present it investigates complaints about the decisions and actions of provincial government departments, boards, agencies and commissions, designated professional organizations and the Patient Concerns Resolution Process of Alberta Health …


Marianne Ryan recommended as Alberta’s ninth Ombudsman

A search committee of the Legislative Assembly of Alberta has recommended the appointment of Marianne Ryan as Alberta’s ninth Ombudsman and second Public Interest Commissioner.

Through a long and distinguished 35-year career in policing, Ryan most recently served as the …