Role of the Alberta Ombudsman’s Office
Every Albertan has the right to be treated fairly in the provision of public services. The Ombudsman protects this right by promoting standards of fairness and has the authority to make recommendations if an investigation reveals unfairness.
The Ombudsman is an Officer of the Legislative Assembly of Alberta, reporting directly to the Assembly. The Ombudsman is impartial, operating independently from the Alberta government, political parties and individual elected officials.
Under Alberta’s Ombudsman Act, the Ombudsman can investigate any administrative decision, recommendation, act or omission of:
- Alberta provincial government, departments, agencies, boards and commissions
- Alberta municipalities
- Patient Concerns Resolution Process of Alberta Health Services
- Self-regulated health professions proclaimed under the Health Professions Act such as Alberta College of Optometrists
- Other designated professional authorities such as accounting, forestry, veterinarian and agrologist professions
The Ombudsman cannot investigate:
- Decisions made by Federal government
- Members of the Legislative Assembly
- Federal or municipal police forces
- Decisions made by universities or schools
- Decisions made by the courts
- Private businesses or private matters
Equitable treatment for all.
The Alberta Ombudsman provides oversight to ensure fair treatment through independent investigations, recommendations and education for all Albertans.
We also value a working environment that embraces diversity, fosters personal and professional growth, collaboration and innovation.
About Our Office
Our offices in Edmonton and Calgary consist of administrative staff, complaints analysts, corporate services members, investigators and legal counsel.