Role of the Alberta Ombudsman’s Office

Every Albertan has the right to be treated fairly in the provision of public services. The Ombudsman protects this right by promoting standards of fairness and has the authority to make recommendations if an investigation reveals unfairness.

The Ombudsman is an Officer of the Legislative Assembly of Alberta, reporting directly to the Assembly. The Ombudsman is impartial, operating independently from the Alberta government, political parties and individual elected officials.

 

Under Alberta’s Ombudsman Act, the Ombudsman can investigate any administrative decision, recommendation, act or omission of:

  • Alberta provincial government, departments, agencies, boards and commissions
  • Alberta municipalities
  • Patient Concerns Resolution Process of Alberta Health Services
  • Self-regulated health professions proclaimed under the Health Professions Act such as Alberta College of Optometrists
  • Other designated professional authorities such as accounting, forestry, veterinarian and agrologist professions

 

The Ombudsman cannot investigate:

  • Decisions made by Federal government
  • Members of the Legislative Assembly
  • Federal or municipal police forces
  • Decisions made by universities or schools
  • Decisions made by the courts
  • Private businesses or private matters

 

Vision

Equitable treatment for all.

Mission

The Alberta Ombudsman provides oversight to ensure fair treatment through independent investigations, recommendations and education for all Albertans.

Values

  • Integrity
  • Respect
  • Accountability
  • Independence

We also value a working environment that embraces diversity, fosters personal and professional growth, collaboration and innovation.

About Our Office

Our offices in Edmonton and Calgary consist of administrative staff, complaints analysts, corporate services members, investigators and legal counsel.