Role of the Alberta Ombudsman’s Office

Every Albertan has the right to be treated fairly in the provision of public services. The Ombudsman protects this right by promoting standards of fairness and has the authority to make recommendations if an investigation reveals unfairness.

The Ombudsman is an Officer of the Legislative Assembly of Alberta, reporting directly to the Assembly. The Ombudsman is impartial, operating independently from the Alberta government, political parties and individual elected officials.


Under Alberta’s Ombudsman Act, the Ombudsman investigates complaints of unfair treatment by:

  • provincial government authorities
  • the patient concerns resolution process of Alberta Health Services
  • designated professional organizations under the Health Professions Act, Regulated Accounting Profession Act, Regulated Forestry Profession Act, Veterinary Profession Act and the Agrology Profession Act
  • municipal government authorities beginning April 1, 2018


The Ombudsman cannot investigate:

  • federal governments
  • MLAs
  • federal/municipal police forces
  • universities/schools
  • matters handled by the courts and/or private matters.



Equitable treatment for all.


The Alberta Ombudsman provides oversight of public services in Alberta to ensure fair treatment through independent investigations, recommendations and education.


  • Integrity
  • Respect
  • Accountability
  • Independence

We also value a working environment that fosters personal and professional growth and development, collaboration and teamwork, and innovation and creativity.

About Our Office

Our offices in Edmonton and Calgary consist of administrative staff, complaints analysts, corporate services members, investigators and legal counsel.


Organizational Chart