This article first appeared in a collaborative series produced by the Alberta Municipalities, Rural Municipalities of Alberta and the Ombudsman’s office. To read the full four-part series, start here. A senior couple affected by an annexation agreement between municipalities wanted to continue to live in their home which over the years had been modified…
Approaching sensitive complaints with empathy is more likely to help those in need. This is what happened when a mourning husband turned to the Ombudsman’s office to seek justice following the loss of his spouse. Mr. Bastien* complained to the Ombudsman’s office following a chain of events involving ambulance services, medical treatment, and the recent…
When a municipality dismisses a resident’s complaint about a councillor, it can expect the resident will express a legitimate interest in understanding the reasons. Maria Levine1 is a resident of a midsized town in rural Alberta. Ms. Levine wrote to the Ombudsman because she believed the town’s process for investigating her complaint about the professional…
When new legislation rolls out for the first time, it can sometimes cause confusion and highlight administrative problems. That is exactly what happened when the Referendum Act was applied during the last municipal election in October 2021. Ruth Miller[1] is a resident of the Special Areas. The Special Areas is a unique form of local…
Alberta Ombudsman’s Administrative Fairness Guidelines (guidelines) will assist everyone in their quest to achieve fairness in the course of performing their everyday duties. As such, a recent inquiry from Mr. Corso*, an investigator with a Government of Alberta department, on how to apply them was most welcome. The guidelines describe the standard all administrators are…
When decisions are made affecting Albertans, they expect to understand why the decisions were made and where to go to have their specific concerns addressed if they disagree. Jeff Brown* reported he and his wife experienced unprofessionalism by a health practitioner that ultimately led to a refusal of medical treatment. When he complained to the…
When there is a delay in government services, the responsible organization should keep clients informed and updated, especially when there is a significant impact on that individual. A court ordered that the pension belonging to Ms. Singh’s* ex-husband be divided, entitling Ms. Singh to a portion of the pension benefits. However, seven months later, the…
Repeated attempts by an Albertan to have MyHealthRecords register a change in identity failed until the Ombudsman leant a hand. William Taylor*, contacted our office frustrated after several failed attempts to have their MyHealthRecords account updated to show their recently changed first name. William explained that despite updating the name on their Health ID card,…
When an Albertan appeals a decision, information on what will or will not be accepted as evidence to support their arguments should be clear and accessible. The Appeals Commission (the Commission) for Alberta Workers’ Compensation issues final decisions on matters adjudicated by the Workers’ Compensation Board. Mr. Watson (not his real name) represented himself in…
Sometimes the Ombudsman’s involvement is short, yet has a big impact on an individual. On a Wednesday in 2021, a rental property owner contacted our office with a complaint about Court Services, a branch within the Justice and Solicitor General Ministry. The caller had a disorderly tenant, and the courts had ruled the renter could…