Alberta Ombudsman

Independent investigations into complaints of treatment in the public sector

What Does the Ombudsman Do?

The Alberta Ombudsman works to ensure fair treatment through independent investigations, recommendations and education for all Albertans. We listen to your complaint and investigate decisions made by organizations and authorities identified in the Ombudsman Act.
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    Independent from Government
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    Provides services free of charge
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    Promotes standards of fairness
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    Is approachable and responsive
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    Recommends solutions that are fair for both the complainant and government
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    Is respected, influential and effective

Not getting anywhere with your complaint?

Contact us about unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions and other designated professional organizations.

Who is the Ombudsman?

Peter Sherstan is Acting Alberta Ombudsman, effective July 4, 2022.  Prior to his appointment, Peter worked in the private sector within the Investigative and Risk Management department of a major league sports and entertainment corporation and previously was a member of the Royal Canadian Mounted Police for over 31 years.

Alberta Ombudsman Annual Report

2021-22 Report is Available

Fairness By Design

An Administrative Fairness Self-Assessment Guide

Best Practice Tips for Municipalities

Municipal Resources