Celebrate Our 50th Anniversary!

Join us at the Calgary Central Library on September 13, 2017, from 11:00 am – 2:00 pm.

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Making An Impact

50 years after opening its doors, the Alberta Ombudsman’s office hasn’t stopped working towards improving government services.

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Evolving Jurisdiction

Over the past 50 years, the Ombudsman’s jurisdiction has undergone significant changes.

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50 Days of Giving

Ombudsman staff are giving a hand to the Edmonton and Calgary Food Banks.

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Municipality Primer

We’ve prepared a series of Questions and Answers to help explain the role of our office.

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Investigation helps reduce financial barriers to review process

Click here to learn more.

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Your voice
of fairness.

What does the Ombudsman do?

The Alberta Ombudsman responds to complaints of unfair treatment by provincial government authorities and designated professional organizations.

Who is the Ombudsman?

Marianne Ryan was officially appointed as Alberta’s ninth Ombudsman and second Public Interest Commissioner on July 4, 2017. Prior to becoming the Ombudsman and Public Interest Commissioner, Marianne led a successful career that spanned 35 years with the Royal Canadian Mounted Police.

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Independent from government
Provides services free of charge
Promotes standards of fairness
Is approachable and responsive
Recommends solutions that are fair for both the complainant and government
Is respected, influential and effective

Latest News

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Posted Jul. 27th, 2017 in 50th Anniversary.

Celebrating With 50 Days of Giving

Ombudsman staff are giving a hand to the Edmonton and Calgary Food Banks. The campaign is being held in commemoration of the Ombudsman’s 50th Anniversary.

For 50 days starting on July 13, 2017 and ending on September 1, 2017, …

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Posted Jul. 27th, 2017 in 50th Anniversary.

Evolving Jurisdiction Over Time

1967
The Ombudsman’s jurisdictional reach granted by proclamation of the Ombudsman Act included Alberta government departments, boards and agencies. There was an immediate question of jurisdiction over the Workers’ Compensation Board (WCB) as legal opinions held that the WCB was …

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Posted Jul. 27th, 2017 in 50th Anniversary.

Making An Impact Over 50 Years

On the 50th Anniversary of the establishment of the Alberta Ombudsman’s office, the province may boast that it established the first such office in North America when the Ombudsman Act took effect on September 1, 1967. Every province except Prince …

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Posted Jul. 27th, 2017 in 50th Anniversary.

Celebrate our 50th Anniversary

Calgary – Meet the new Ombudsman, Marianne Ryan, and celebrate our 50th milestone with us! Ms. Ryan is Alberta’s ninth Ombudsman and will mark the Alberta Ombudsman’s 50th Anniversary with a public celebration at:

Calgary Central Library
616 Macleod Trail …

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Posted Jun. 20th, 2017 in Tours.

Outreach tour – Ombudsman investigators visit Grande Prairie and Peace River

EDMONTON – Alberta Ombudsman investigators will visit Grande Prairie on June 21st and Peace River on June 22nd.

Residents of Grande Prairie, Peace River and surrounding communities are invited to attend presentations by an investigator about the role of our …

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Posted May. 25th, 2017 in General Info.

Marianne Ryan recommended as Alberta’s ninth Ombudsman

A search committee of the Legislative Assembly of Alberta has recommended the appointment of Marianne Ryan as Alberta’s ninth Ombudsman and second Public Interest Commissioner.

Through a long and distinguished 35-year career in policing, Ryan most recently served as the …

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Posted Mar. 20th, 2017 in Tours.

Ombudsman investigators to visit Red Deer, Wetaskiwin

EDMONTON – Investigators with the Alberta Ombudsman will visit Red Deer and Wetaskiwin in early April.

“We believe it’s important Albertans understand how our office works, and the rights and obligations they and government service providers have when it comes …

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Posted Mar. 16th, 2017 in General Info.

Municipality Primer: Questions and Answers
Following the passage of Bill 21 in late 2016, it is expected the Alberta Ombudsman will receive expanded jurisdiction over municipalities. Below are Questions and Answers that explain the role of our office and what you might expect.
What types …

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Posted Dec. 6th, 2016 in General Info.

Statement from the Alberta Ombudsman on passage of Bill 21

An impartial and neutral independent office of the Legislative Assembly, the Alberta Ombudsman is uniquely positioned to investigate complaints related to municipalities. As Canada’s oldest parliamentary ombudsman office with nearly 50 years of experience, our office looks forward to working …

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Posted Oct. 26th, 2016 in General Info.

Investigation helps reduce financial barriers to review process

EDMONTON – An Alberta Ombudsman own motion investigation has led to changes by the Alberta Dental Association and College (ADAC) that will improve access to the organization’s complaint review process.

The Ombudsman’s investigation, launched in December 2015, was triggered after …

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Posted Sep. 19th, 2016 in Tours.

Ombudsman investigators to visit Brooks and Medicine Hat

EDMONTON – Investigators with the Alberta Ombudsman will visit Brooks and Medicine Hat in early October.

“It’s important for Albertans to understand how our office works, and the rights and obligations they and government service providers have when it comes …

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Posted May. 18th, 2016 in General Info.

Alberta Ombudsman and Investigators visit Whitecourt and Edson

EDMONTON – The Alberta Ombudsman and investigators will visit Whitecourt on June 6th and Edson on June 7th.

Residents of Whitecourt, Edson and surrounding communities are invited to attend presentations by an investigator about the role of our office. They …

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Quick Stats

The past year in review

From April 1, 2015 through March 31, 2016, written complaints are up 10 per cent, building on last year’s rise of 12 per cent over the previous year.

Oral complaints are up two cent over the past year. This number reverses the previous year’s drop in oral complaints, which was consistent with the increased use of online complaint forms and emails.

Celebrate Our 50th Anniversary!

Making An Impact

Evolving Jurisdiction

50 Days of Giving

Municipality Primer

Investigation helps reduce financial barriers to review process

Your voice of fairness.