Your voice
of fairness.

What does the Ombudsman do?

The Alberta Ombudsman responds to complaints of unfair treatment by provincial government authorities and designated professional organizations.

Joe Loran headshot_

Who is the Ombudsman?

Joe Loran was appointed Acting Alberta Ombudsman as of April 16, 2017, upon the retirement of the province’s eighth Ombudsman, Peter Hourihan. Joe had served as Deputy Ombudsman since May 22, 2012. Previously, he served as the Executive Director for the Law Enforcement and Oversight Branch with Alberta Justice and Solicitor General.

READ MORE ABOUT THE OMBUDSMAN

  1. Bullet 1
    Independent from government
  2. Bullet 2
    Provides services free of charge
  3. Bullet 3
    Promotes standards of fairness
  4. Bullet 4
    Is approachable and responsive
  5. Bullet 5
    Recommends solutions that are fair for both the complainant and government
  6. Bullet 6
    Is respected, influential and effective

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Quick Stats

 

The past year in review

From April 1, 2015 through March 31, 2016, written complaints are up 10 per cent, building on last year’s rise of 12 per cent over the previous year.

Oral complaints are up two cent over the past year.  This number reverses the previous year’s drop in oral complaints, which was consistent with the increased use of online complaint forms and emails.

Quick Stats Graph 17Jan2017