Submitting Your Complaint
Complaints must be submitted in writing. Our online complaint form offers the most convenient way to confidentially provide the details and information required for us to look into your complaint.
Completing Your Complaint
Need help with a complaint?
Start with our Complaint Checker
Tips
- To avoid losing any information, complete all the required fields (marked with an asterisk) before clicking “Submit Form”.
- Attach any copies or electronic files of relevant complaint documents in the “Supplementary Documents” field. We recommend attaching files instead of copying large amounts of text into the form fields. Directions on how to attach a file and supported file formats are provided.
What to Include in Your Complaint
- Your contact information, including your name, address, phone number, and email address.
- The name of the department, authority, or professional organization you are complaining about.
- Details of your complaint. In your own words, briefly let us know the issue, how you feel you were treated unfairly, and the outcome you are hoping for.
- Other complaint, review, or appeal processes you have tried and any responses you received.
What Happens Next?
Clicking “Submit Form” sends your complaint, securely and confidentially. You also have the option to print your complaint form after submitting it.
An investigator will review your complaint and we will attempt to resolve the situation at the earliest point possible. If the Ombudsman cannot investigate your complaint, we may provide referrals that direct you to the appropriate organization.
Informing the Organization
Submitting a complaint may lead to our office contacting the relevant organization for further information or to explore potential resolutions before a formal investigation. It is often necessary to disclose the name of the person who submitted a complaint, so our office can gather specific and reliable information.
Any information shared with the organization will not be used to your detriment. If you prefer that we do not contact the organization, be sure to let us know when submitting your complaint.
AI Use and Personal Information
We may use AI-supported tools to assist staff with summarizing and organizing information related to a complaint.
Information relating to investigations contained in Ombudsman records and the results of our investigations cannot be used in any other proceedings, including before a board or a court. Ombudsman records cannot be disclosed under the Access to Information Act (ATIA) or Protection of Privacy Act (POPA).
To learn more, visit our Privacy Policy here.