The Alberta Ombudsman has been providing oversight of the provincial government since our office opened in 1967. Its purpose – to protect the rights of all Albertans to be treated fairly in the provision of public service.

Our collaborative relationship with provincial agencies, boards, commissions and departments has resulted in positive change within the Alberta government and the ministries with which we work. We offer guidance to early resolution of complaints and in the case of a full investigation, we share findings and recommendations aimed at both short- and long-term solutions. Changes to our jurisdiction over the years has widened our scope and offered more Albertans the benefit of an independent, impartial third party in addressing administrative fairness complaints.

Some of the provincial agencies in our jurisdiction include:

  • Justice and Solicitor General (includes Correctional Services and the Maintenance Enforcement Program)
  • Community and Social Services (includes AISH, Alberta Works and various appeal panels)
  • Workers’ Compensation Board
  • Children’s Services

In the full application of the oversight role, the Ombudsman brings the values of fairness, natural justice, empathy, integrity and accountability. If you are a government decision-maker looking to promote standards of administrative fairness within your department, contact us. We are here to help.


Looking for general information about the Ombudsman’s office? See here for our brochure, poster and a video explaining how to get in touch.

Outlining principles rooted in administrative law that explain how fair decisions are made

Related Case Studies


WHAT HAPPENED? Our office received a complaint from a senior who was denied assistance to fund a dental procedure. At the time, he was receiving benefits through a program called the Dental Assistance for Seniors Program, or DASP. The individual, who was familiar with the Ombudsman’s office, believed the denial was unfair because he was…

Fairness guidelines instill confidence in fellow investigator

Alberta Ombudsman’s Administrative Fairness Guidelines (guidelines) will assist everyone in their quest to achieve fairness in the course of performing their everyday duties. As such, a recent inquiry from Mr. Corso*, an investigator with a Government of Alberta department, on how to apply them was most welcome. The guidelines describe the standard all administrators are…

An explanation goes a long way

When there is a delay in government services, the responsible organization should keep clients informed and updated, especially when there is a significant impact on that individual. A court ordered that the pension belonging to Ms. Singh’s* ex-husband be divided, entitling Ms. Singh to a portion of the pension benefits. However, seven months later, the…

The story behind the name

Repeated attempts by an Albertan to have MyHealthRecords register a change in identity failed until the Ombudsman leant a hand. William Taylor*, contacted our office frustrated after several failed attempts to have their MyHealthRecords account updated to show their recently changed first name. William explained that despite updating the name on their Health ID card,…

Access to information makes appeal processes fair

When an Albertan appeals a decision, information on what will or will not be accepted as evidence to support their arguments should be clear and accessible. The Appeals Commission (the Commission) for Alberta Workers’ Compensation issues final decisions on matters adjudicated by the Workers’ Compensation Board. Mr. Watson (not his real name) represented himself in…