The Alberta Ombudsman has been providing oversight of the provincial government since our office opened in 1967. Its purpose – to protect the rights of all Albertans to be treated fairly in the provision of public service. Our collaborative relationship with provincial agencies, boards, commissions and departments has resulted in positive change within the Alberta government and the ministries with which we work. We offer guidance to early resolution of complaints and in the case of a formal investigation, we share findings and/or recommendations aimed at both short- and long-term solutions. Expansion to our jurisdiction over the years has widened our scope and offered more Albertans the benefit of an independent, impartial third party in addressing administrative fairness complaints. In the full application of the oversight role, the Ombudsman brings the values of fairness, natural justice, empathy, integrity and accountability.
For more information about the principles the Ombudsman uses in determining administrative fairness, visit our Administrative Fairness Guidelines page.