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  • About
    • About the Ombudsman’s Office
    • Meet the Ombudsman
    • Annual Reports
    • Investigative Reports
    • Case Summaries
    • Financial Disclosure
      • Travel & Hosting Expenses
      • Compensation
    • Employment Opportunities
  • Complaints Process
    • Before Filing a Complaint
    • Make a Written Complaint
    • Make an Online Complaint
  • Who We Investigate
    • Provincial Government
    • Municipalities
    • Patient Concerns Resolution Process
    • Self-Regulated Health Professions
    • Other Designated Professional Authorities
  • Resources
    • Administrative Fairness Guidelines
    • FAQs
    • Educational Materials
      • Fundamentals of a Complaints Mechanism
      • Internal Complaint Mechanism Checklist
      • Elements of a Good Decision
      • Fairness By Design
      • Complaint Handling Guide
      • Municipality Resources
    • Promotional Materials
    • Links
  • News
  • Contact Us

Daily Archives: May 22, 2020

Five reasons for welcoming an Ombudsman investigation

MunicipalitiesBy Communications ManagerMay 22, 2020

Should municipal administrators invite their citizens to complain to the Ombudsman? An Ombudsman investigation should be seen as an opportunity by a municipality. The goal is not to lay blame, but to fix problems and help the municipality avoid future complaints by improving its processes. Here are five reasons for supporting the Ombudsman investigation: Mistakes…

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