Complaint Checker

Can we Investigate Your Complaint?

Below is a list of organizations that people contact us about most often.

If your complaint is about a jurisdictional authority, we will usually ask you to try to resolve your issue with them first and obtain a final decision or response. If you have tried to resolve your issue and still have concerns, please contact us. If your complaint is about a non-jurisdictional authority, we will try and direct you to the right place to raise your concerns.

Click on the categories below for information about specific organizations. These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.

The Ombudsman can investigate any administrative decision, recommendation, act or omission of:

Alberta Government Departments, Agencies, Boards & Commissions

WCB, Income Support, MEP, AHRC, ATB, etc.

Regulated Health Professions & Colleges

College of Physicians and Surgeons of Alberta (CPSA), College of Registered Nurses of Alberta (CRNA), etc.

Municipalities

City of Red Deer, Summer Village of Gull Lake, Sturgeon County, etc.

AHS Patient Relations

Patient Concerns Resolution Process

Corrections

Edmonton Remand Centre, Lethbridge Correctional Centre, Calgary Young Offender Centre, etc.

Other Regulated Professions

Alberta Veterinary Medical Association (ABVMA), Chartered Professional Accountants (CPA) Alberta, etc.

The Ombudsman cannot investigate:

Federal Government

Service Canada, Canada Revenue Agency, etc.

Universities / Schools

University of Alberta, SAIT, school boards, etc.

Police

CPS, EPS, RCMP, etc.

Court / Legal Matters

Decisions made by a judge, lawyers, etc.

Elected Officials & Elections

MPs, MLAs, City Councillors

Private Matters

Employment, landlord/tenant issues, etc.

Insurance

Health, auto, life, home, etc.

Banking & Investments

Consumer Issues

Car dealerships, airlines, utilities, etc.

Health Matters

Doctors, hospitals

Other Provinces / Territories

Information & Privacy

Handling of personal or health information

Not Sure? Contact Us!

If you don’t see the organization you’re looking for or you’re still not sure what your next steps are, we can still help! Contact us directly to find out whether our office can become involved with your complaint or direct you to the right place.