Patient Concerns Resolution Process
The Alberta Ombudsman can investigate complaints about the Patient Concerns Resolution Process (PCRP) of Alberta Health Services (AHS).
We recommend trying to resolve your complaint directly with the PCRP before you contact us as often the issue can be resolved more efficiently and effectively.
The steps are as follows:
- Contact the Patient Relations Department. Your complaint will be reviewed by a Patient Concerns Consultant (PCC).
- If you remain dissatisfied after the PCC’s review is complete, you may request to have your concern reviewed by the Patient Concerns Officer (PCO).
- The PCO review is the final step in the PCRP. If you believe the decision of the PCO to be unfair, you may request a review by our office.
If your complaint is about health matters and the PCRP, you can learn more here.
Already have a final decision or response?
If you have tried to escalate your concerns or complete this organization’s complaint process and want to make a formal complaint to us, you can make a complaint to our office by writing to us:
Not Sure? Contact Us!
Please contact us directly if you’re still not sure what your next steps are.
Need Assistance?
Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.
These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.