Health Matters
The Alberta Ombudsman does not have jurisdiction to investigate complaints about health matters.
Complaints about health professionals
The Alberta Ombudsman cannot investigate complaints about individual health professionals, like doctors or nurses, but we can investigate complaints about the professional colleges that license and regulate them. You can learn more about when our office could become involved, here.
Complaints about AHS facilities or Care
The Alberta Ombudsman’s office cannot investigate complaints about hospitals and facilities. To see a full list of Alberta Health’s hospitals, health centres, and facilities, please click here.
If you have concerns about the quality of care at an Alberta Health Services (AHS) facility, you can contact AHS Patient Relations.
If you receive a decision that you believe is unfair, you may wish to submit a complaint to us.
If you have concerns about how you were treated in a Covenant Health facility, you can contact Covenant Health Patient Relations.
Health Records
If you have questions about your health records and how to access them, refer to the following webpage.
Continuing Care
If you have questions or concerns about continuing care, refer to the following webpage.
Alberta Health Care Insurance Plan
Learn about the requirements to apply, register and receive a health care card for coverage of insured health services in Alberta under the Alberta Health Care Insurance Plan (AHCIP). You can contact AHCIP at:
Website: https://www.alberta.ca/ahcip-contact
Email (for general inquiries): health.ahcipmail@gov.ab.ca