Your Voice of Fairness.
The Alberta Ombudsman does not have jurisdiction to investigate complaints about private businesses or other consumer matters. You can learn more about how to raise concerns as a consumer about a business, here: https://www.alberta.ca/file-consumer-complaint.
You may be able to raise your concerns with the Service Alberta and Red Tape Reduction Contact Centre or the Better Business Bureau.
If you have a complaint about a car dealership, you may wish to submit a complaint to the Alberta Motor Vehicle Industry Council (AMVIC).
If you receive a decision from AMVIC that you believe is unfair and have exhausted all avenues of appeal, you may wish to submit a complaint to us.
If you have a complaint about an airline, you may wish to submit a complaint to the Canadian Transportation Agency (CTA).
If you have a complaint about your utility provider, you may wish to contact the Utilities Consumer Advocate (UCA) or the Alberta Utilities Commission (AUC).
If you receive a decision from the UCA or the AUC that you believe is unfair, you may wish to submit a complaint to us.
If you have concerns regarding landlord/tenant issues, you may wish to contact the Residential Tenancy Dispute Resolution Service (RTDRS).
If you receive a decision from the RTDRS that you believe is unfair, you may wish to submit a complaint to us.
If you have a complaint about a service provider, you may wish to contact the Commission for Complaints for Telecom-Television Services.
If you receive a final decision or response from an Alberta government department, agency, board, or commission, you may contact us to submit a complaint.
Please contact us directly if you’re still not sure what your next steps are.
Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.
These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.