Government of Alberta

We can investigate complaints about administrative decisions made by Alberta government departments, agencies, boards, and commissions.

Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the information for you and some tips on how to make your complaint.

Which of the following is your complaint about?


How to Complain to the GOA

You may wish to take the following steps to try to resolve your complaint:

  • Ask if you can speak with a supervisor or manager about your issue.
  • Ask if there is a review or appeal available to you.
  • Write down the names of the people you speak with, when you spoke with them and what they said.
  • Treat people respectfully and courteously and listen carefully to them.
  • Ask questions if you do not understand what is being said.
  • When complaining in writing, clearly explain the issue. Keep a copy of your correspondence and other documentation.

You can obtain contact information for Government of Alberta Staff, here: https://www.alberta.ca/staff-directory.cfm.

Already have a final decision or response?

If you have tried to escalate your concerns or complete this organization’s complaint process and want to make a formal complaint to us, you can make a complaint to our office by writing to us:
Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you’re still not sure what your next steps are.

Need Assistance?

Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.

These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.