Your Voice of Fairness.
We can investigate complaints about Provincial Remand and Correctional Centres. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the information for you and some tips on how to make your complaint.
For complaints about a Provincial Remand or Correctional Centre, you may wish to raise your concerns in writing to the Centre Director. You can obtain contact information for the Provincial Remand and Correctional Centres here: https://www.alberta.ca/adult-correctional-remand-centres.
Healthcare services for Provincial Remand and Correctional Centres are provided by Recovery Alberta. For complaints about the healthcare provided by the centre, you may wish to raise your concerns to the Patient Concerns Resolution Process (PCRP). You can find more information about the PCRP complaint process, here: Alberta Health Patient Services.
For complaints about criminal matters, you may wish to contact the police.
You can learn more about how to raise concerns about the criminal justice process, here: https://www.alberta.ca/complaints-about-the-criminal-justice-process.
For complaints about court matters, you may wish to seek legal advice.
The Alberta Ombudsman does not have jurisdiction to investigate complaints about Federal Correctional Facilities. For complaints, please contact the Office of the Correctional Investigator.
Please contact us directly if you’re still not sure what your next steps are.
Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.
These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.