Dealing Fairly with Unreasonable Conduct by Complainants

This is the third article in a series of articles Alberta Municipalities, Rural Municipalities of Alberta and the Alberta Ombudsman produced to provide an update, four years into the Ombudsman’s office handling complaints involving municipalities. Complaints have value, and when channeled effectively, offer municipalities the opportunity to improve operations, standards, and service delivery.  However, when…

Advancing Fairness: Ombudsman / Municipality Cases that Led to Positive Change

This is the second in a series of articles Alberta Municipalities, Rural Municipalities of Alberta and the Alberta Ombudsman have produced to provide an update, four years into the Ombudsman’s office handling complaints involving municipalities. Complaints are registered against even the most effectively run municipalities. When a complaint generates a call from the Ombudsman, many…

Four Years In: A Fairness Update from the Alberta Ombudsman

This is the first in a series of articles Alberta Municipalities, Rural Municipalities of Alberta and the Alberta Ombudsman have produced to provide an update, four years into the Ombudsman’s office handling complaints involving municipalities. When the Ombudsman’s office first received and investigated municipality-related complaints, each case mapped out new ground. For the last four…

Ombudsman Responds to Municipalities’ Complaint About Ambulance Dispatch

Marianne Ryan, Alberta’s Ombudsman took the unusual step of publicly commenting on a complaint received involving Alberta Health Services. The city of Red Deer, along with the municipalities of Calgary, Lethbridge and the Regional Municipality of Wood Buffalo filed a complaint to the Ombudsman regarding Alberta Health Services’ consolidation of ambulance emergency dispatch services. The…

Building Relationships with Albertans – Municipality Report

EDMONTON – The Alberta Ombudsman releases a series of case examples highlighting the benefits of a collaborative approach to resolving complaints about municipalities. In April 2018, the role of the Alberta Ombudsman expanded to include municipalities. Municipalities serve as local government and are responsible for providing services, facilities, safety and infrastructure for their communities. In…

Ombudsman Investigations

This is the third in a series of articles AUMA and the Alberta Ombudsman are producing to provide information on the relationship between the Ombudsman and Municipalities. To read the full series, follow us here or visit AUMA’s MGA Change Management page. The Alberta Ombudsman is contacted by citizens who feel something is not fair…

What if the Ombudsman calls?

This is the second in a series of articles AUMA and the Alberta Ombudsman are producing to provide information on the relationship between the Ombudsman and Municipalities. To read the full series, follow us here or visit AUMA’s MGA Change Management page.   In 2017-18, the Alberta Ombudsman received over 4,600 inquiries and written complaints…