Marianne Ryan, Alberta’s Ombudsman releases office’s 2020-21 annual report

The 2020-21 annual report summarizes a productive year, albeit a uniquely challenging one. When COVID-19 significantly affected operations, the Ombudsman’s office adjusted in order to fulfill its mandate of ensuring fairness for Albertans seeking assistance from the public service. COVID-19 changed priorities for most people across the province, but the degree of impact grew for…