Marianne Ryan, Alberta’s Ombudsman releases office’s 2020-21 annual report

The 2020-21 annual report summarizes a productive year, albeit a uniquely challenging one. When COVID-19 significantly affected operations, the Ombudsman’s office adjusted in order to fulfill its mandate of ensuring fairness for Albertans seeking assistance from the public service. COVID-19 changed priorities for most people across the province, but the degree of impact grew for…

Alberta Ombudsman annual report describes fairness work through 2019-20

Albertans submitted over 5,100 complaints about unfair treatment, states the Alberta Ombudsman’s 53rd annual report. “The fundamental purpose of the Ombudsman is to be of service to the people. In providing oversight, too often we see avoidable instances of unfairness stemming from a disagreement with a decision, poor service delivery or inadequate communication,” Marianne Ryan…