Posts Categorized: General Info

Prompting Positive Systemic Change

Over the years the mandate of the office has expanded. At present it investigates complaints about the decisions and actions of provincial government departments, boards, agencies and commissions, designated professional organizations and the Patient Concerns Resolution Process of Alberta Health …


Marianne Ryan recommended as Alberta’s ninth Ombudsman

A search committee of the Legislative Assembly of Alberta has recommended the appointment of Marianne Ryan as Alberta’s ninth Ombudsman and second Public Interest Commissioner.

Through a long and distinguished 35-year career in policing, Ryan most recently served as the …


Statement from the Alberta Ombudsman on passage of Bill 21

An impartial and neutral independent office of the Legislative Assembly, the Alberta Ombudsman is uniquely positioned to investigate complaints related to municipalities. As Canada’s oldest parliamentary ombudsman office with nearly 50 years of experience, our office looks forward to working …


Seniors share concerns with Ombudsman

The Alberta Ombudsman met with more than 60 members of the Elders Advocates of Alberta Society on January 27 in Edmonton.

“We heard a lot of comments and questions about seniors care, and it echoes what we hear on a …


From 10 seconds to 10 years

By Peter Hourihan
Alberta Ombudsman

(Some details about the complainant have been changed to protect his privacy.)

How does a 10 second encounter turn into 10 years of frustration? In the case of one Albertan who complained to our office, …