Meet the Deputy Ombudsman

Peter Sherstan was sworn in as the Deputy Ombudsman and Deputy Public Interest Commissioner in August 2018.  In this dual role, he oversees four investigative teams and supports the Ombudsman and Public Interest Commissioner, Marianne Ryan, as she works toward, “. . . improving the lives of Albertans and making sure everyone gets a fair…

Making an Impact – Prompting Positive Systemic Change

Over the years the mandate of the office has expanded. At present it investigates complaints about the decisions and actions of provincial government departments, boards, agencies and commissions, designated professional organizations and the Patient Concerns Resolution Process of Alberta Health Services. It also investigates complaints about municipalities; the Alberta Legislature has passed the new Municipal…

Statement from the Alberta Ombudsman on passage of Bill 21

An impartial and neutral independent office of the Legislative Assembly, the Alberta Ombudsman is uniquely positioned to investigate complaints related to municipalities. As Canada’s oldest parliamentary ombudsman office with nearly 50 years of experience, our office looks forward to working in a meaningful and collaborative manner with both complainants and municipalities in the future. We have…

Alberta’s Disaster Recovery Program: The Ombudsman’s role, and how to manage the process

The Alberta Ombudsman investigates complaints to determine whether a government entity has acted fairly and reasonably, and whether its actions and decisions were consistent with relevant legislation, policies and procedures. The Ombudsman is independent from government.  We strive to be open, approachable and responsive to the questions and concerns of all Albertans. Below are some…

From 10 seconds to 10 years

By Peter Hourihan Alberta Ombudsman (Some details about the complainant have been changed to protect his privacy.) How does a 10 second encounter turn into 10 years of frustration? In the case of one Albertan who complained to our office, a thoughtless comment led to a breakdown in trust of the health care system –…