Treating People with Mental Illness Fairly

EDMONTON – the Alberta Ombudsman releases a report on Mental Health Review Panels. In 2013 and 2014, the previous Alberta Ombudsman found broad areas of unfairness with Mental Health Review Panels (review panels) processes and made several recommendations to improve the situation. We launched this investigation because the 2014 recommendations had not been fully implemented.…

Meet the Deputy Ombudsman

Peter Sherstan was sworn in as the Deputy Ombudsman and Deputy Public Interest Commissioner in August 2018.  In this dual role, he oversees four investigative teams and supports the Ombudsman and Public Interest Commissioner, Marianne Ryan, as she works toward, “. . . improving the lives of Albertans and making sure everyone gets a fair…

Making an Impact – Prompting Positive Systemic Change

Over the years the mandate of the office has expanded. At present it investigates complaints about the decisions and actions of provincial government departments, boards, agencies and commissions, designated professional organizations and the Patient Concerns Resolution Process of Alberta Health Services. It also investigates complaints about municipalities; the Alberta Legislature has passed the new Municipal…

Statement from the Alberta Ombudsman on passage of Bill 21

An impartial and neutral independent office of the Legislative Assembly, the Alberta Ombudsman is uniquely positioned to investigate complaints related to municipalities. As Canada’s oldest parliamentary ombudsman office with nearly 50 years of experience, our office looks forward to working in a meaningful and collaborative manner with both complainants and municipalities in the future. We have…

Alberta’s Disaster Recovery Program: The Ombudsman’s role, and how to manage the process

The Alberta Ombudsman investigates complaints to determine whether a government entity has acted fairly and reasonably, and whether its actions and decisions were consistent with relevant legislation, policies and procedures. The Ombudsman is independent from government.  We strive to be open, approachable and responsive to the questions and concerns of all Albertans. Below are some…