Alberta Ombudsman annual report describes fairness work through 2019-20

Albertans submitted over 5,100 complaints about unfair treatment, states the Alberta Ombudsman’s 53rd annual report. “The fundamental purpose of the Ombudsman is to be of service to the people. In providing oversight, too often we see avoidable instances of unfairness stemming from a disagreement with a decision, poor service delivery or inadequate communication,” Marianne Ryan…

In memoriam

  The Alberta Ombudsman was saddened to hear about the passing of Brian Carver, a long-term employee of the office. Brian died on May 23, 2020 in Sherwood Park at age 82. Brian spent 17 years with the Alberta Ombudsman, starting as an investigator and eventually being appointed director of the north office. His dedication…

Notice of temporary closure

Until further notice and effective immediately, we have made the decision to close offices in both Edmonton and Calgary to prevent the spread of COVID-19 (coronavirus). The health and well-being of our staff and visitors to our office remains of primary importance to us. We are closely monitoring this rapidly evolving situation to ensure our…

Treating People with Mental Illness Fairly

EDMONTON – the Alberta Ombudsman releases a report on Mental Health Review Panels. In 2013 and 2014, the previous Alberta Ombudsman found broad areas of unfairness with Mental Health Review Panels (review panels) processes and made several recommendations to improve the situation. We launched this investigation because the 2014 recommendations had not been fully implemented.…