The Alberta Ombudsman was saddened to hear about the passing of Brian Carver, a long-term employee of the office. Brian died on May 23, 2020 in Sherwood Park at age 82. Brian spent 17 years with the Alberta Ombudsman, starting as an investigator and eventually being appointed director of the north office. His dedication…
In light of the ongoing situation with COVID-19, we have adapted our business practices to serve Albertans remotely. We will continue to monitor the situation to ensure we are able to meet the requirements of our legislation, while we align with the latest announcements made to protect public health. Every Albertan has the right to…
Until further notice and effective immediately, we have made the decision to close offices in both Edmonton and Calgary to prevent the spread of COVID-19 (coronavirus). The health and well-being of our staff and visitors to our office remains of primary importance to us. We are closely monitoring this rapidly evolving situation to ensure our…
This fall, the Ombudsman and a team of managers set off on the first leg of her tour to promote fair decision-making in adult provincial correctional facilities. The visits stemmed from a pilot presentation at Edmonton Remand Centre in March 2019, where investigators were invited to speak on the importance of good administrative fairness practices.…
EDMONTON – the Alberta Ombudsman releases a report on Mental Health Review Panels. In 2013 and 2014, the previous Alberta Ombudsman found broad areas of unfairness with Mental Health Review Panels (review panels) processes and made several recommendations to improve the situation. We launched this investigation because the 2014 recommendations had not been fully implemented.…
Over the years the mandate of the office has expanded. At present it investigates complaints about the decisions and actions of provincial government departments, boards, agencies and commissions, designated professional organizations and the Patient Concerns Resolution Process of Alberta Health Services. It also investigates complaints about municipalities; the Alberta Legislature has passed the new Municipal…
A search committee of the Legislative Assembly of Alberta has recommended the appointment of Marianne Ryan as Alberta’s ninth Ombudsman and second Public Interest Commissioner. Through a long and distinguished 35-year career in policing, Ryan most recently served as the Commanding Officer for the Royal Canadian Mounted Police in Alberta, and was one of the…
An impartial and neutral independent office of the Legislative Assembly, the Alberta Ombudsman is uniquely positioned to investigate complaints related to municipalities. As Canada’s oldest parliamentary ombudsman office with nearly 50 years of experience, our office looks forward to working in a meaningful and collaborative manner with both complainants and municipalities in the future. We have…
EDMONTON – An Alberta Ombudsman own motion investigation has led to changes by the Alberta Dental Association and College (ADAC) that will improve access to the organization’s complaint review process. The Ombudsman’s investigation, launched in December 2015, was triggered after receiving complaints from Albertans asked to pay a $500 fee to request a review of…
EDMONTON – The Alberta Ombudsman and investigators will visit Whitecourt on June 6th and Edson on June 7th. Residents of Whitecourt, Edson and surrounding communities are invited to attend presentations by an investigator about the role of our office. They can also book an individual appointment with an investigator to discuss how they may have been…