In light of the ongoing situation with COVID-19, we have adapted our business practices to serve Albertans remotely. We will continue to monitor the situation to ensure we are able to meet the requirements of our legislation, while we align with the latest announcements made to protect public health. Every Albertan has the right to be treated fairly in the provision of public services and it is the Ombudsman’s role to protect that right. We are confident the change in how we provide our services will be minimal.
To assist members of the public who are considering submitting a complaint, our Before Filing a Complaint Page provides useful information on what we can and cannot investigate. For other questions, our intake line remains open during our regularly scheduled business hours. Investigators are responding to calls and voicemails will be returned in a timely manner.
For those wishing to submit a complaint, our Online Complaint Form offers a secure, confidential way to submit information. Those without internet access may contact us by email, fax or submit their complaint in writing to our office via Canada Post. For more information, including our address, please visit our Contact Us page.
For the most up-to-date information about COVID-19, including how to protect against the spread of the virus, we encourage you to access the following resources:
We appreciate the challenges our provincial community is facing and we remain committed to helping Albertans through this difficult time.