Until further notice and effective immediately, we have made the decision to close offices in both Edmonton and Calgary to prevent the spread of COVID-19 (coronavirus). The health and well-being of our staff and visitors to our office remains of primary importance to us. We are closely monitoring this rapidly evolving situation to ensure our operational practices align with the latest announcements made to protect the public.
As we explore ways to maintain operations remotely, we are confident the disruption to our services will be minimal. During this temporary closure, we are taking several steps including those that ensure our investigators have the resources they need to work from home.
Members of the public who are considering submitting a complaint can learn more about our process here. Those who wish to submit a complaint to our office may still contact us by phone, via email or in writing. Our intake line will remain open during regular business hours and all calls will be responded to in as timely a manner as possible given these unprecedented circumstances.
We encourage you to access the most up-to-date information about COVID-19 here:
We appreciate your patience and understanding as we work to navigate these difficult circumstances and the impact of COVID-19 on our community.