Introducing the Alberta Ombudsman’s New Complaint Checker!
Have a complaint about administrative unfairness but not sure where to start? The Alberta Ombudsman’s new Complaint Checker, available now, guides you through the process, making it faster, easier and more efficient than ever to submit a complaint.
The first step is determining if your complaint is about an organization that the Alberta Ombudsman can investigate. In 2024-25, the office received more than 5,500 cases – many of these were about organizations outside of our jurisdiction. That’s a lot of people looking to bring their complaint to the Ombudsman! The Complaint Checker helps by presenting common complaint categories that make it easy to understand at-a-glance if our office has jurisdiction to investigate your concern.
| The Alberta Ombudsman can investigate: | The Alberta Ombudsman cannot investigate: |
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Even if we cannot investigate your complaint, the Complaint Checker provides 24/7 access to expansive referral resources that help point you in the right direction. The Complaint Checker provides contact information for more than 60 organizations that help resolve concerns, including other provincial ombuds offices, federal government agencies, consumer agencies, health authorities, elected officials, and many more.
The Complaint Checker also provides useful tips to help you make an effective complaint, including best practices for ensuring that you’ve attempted every available review or appeal.
It’s all about helping Albertans navigate the complaint journey to better address their concerns about administrative unfairness. So, check out the Complaint Checker, today!
