Health Matters
No. The Alberta Ombudsman does not have jurisdiction to investigate complaints about health matters.
Complaints about Health Professionals
The Alberta Ombudsman does not have jurisdiction to investigate complaints about individual health professionals, like doctors or nurses, but we can investigate complaints about the professional colleges that license and regulate them. Visit Regulated Health Professions Colleges to learn more about when our office could become involved.
Complaints about AHS Facilities or Care
The Alberta Ombudsman’s office does not have jurisdiction to investigate complaints about hospitals and facilities. If you have concerns about the quality of care at an Alberta Health Services (AHS) facility, you can contact AHS Patient Relations. If you receive a decision that you believe is unfair, our office may be able to get involved. Visit our Patient Concerns Resolution Process page to learn more.
If you have concerns about how you were treated in a Covenant Health facility, you can contact Covenant Health Patient Relations.
Health Records
If you have questions about your health records and how to access them, visit AHS Access & Disclosure.
Continuing Care
For questions or concerns about continuing care, find more information at Continuing Care in Alberta.
Alberta Health Care Insurance Plan
Learn about the requirements to apply, register and receive a health care card for coverage of insured health services in Alberta under the Alberta Health Care Insurance Plan (AHCIP). For general inquiries, contact AHCIP at: health.ahcipmail@gov.ab.ca