Your Voice of Fairness
Yes! The Alberta Ombudsman can investigate complaints about the Seniors, Community and Social Services (SCSS) Ministry. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the information for you and some tips on how to make your complaint.
Visit the Alberta Supports webpage for help with programs for seniors, people with disabilities, parents and families, homelessness, financial assistance, abuse and violence prevention.
You can reach out to the Alberta Support Centre online, by phone or at your local Alberta Supports office. Representatives will try and assist you in resolving your issue or direct you to the appropriate program. If needed, you may wish to raise your concerns to a supervisor or manager. If you’re still not satisfied, you may be able to escalate your concerns to the Appeals Secretariat.
Formal appeals for programs like AISH, PDD, Income Support, and FSCD are managed by the Appeals Secretariat. For more information including important information about deadlines for filing an appeal, visit our Complaint Checker webpage Appeals Secretariat (AISH, Income Support, and More)
If you receive a final decision from the appeal panel, you may contact us to file a complaint.
Several advocacy offices are available to help people in understand and exercise their rights. If you are seeking advocacy, you may wish to explore the options found on our Additional Support & Resources webpage.
Please note, the Alberta Ombudsman does not have jurisdiction to investigate matters decided by the court, including apprehension orders, permanent guardianship orders, and more. If you have concerns with a matter decided by the court, you may wish to seek legal advice .
Please contact us directly if you’re still not sure what your next steps are.
Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.
These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.