Appeals Secretariat

(AISH, Income Support, and More)

Yes! The Alberta Ombudsman can investigate complaints about government programs such as Alberta Supports / Income Support and AISH. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. You may be able to raise your concerns to a supervisor or manager. If you are still not satisfied, you may be able to raise your concerns to the Appeals Secretariat. Here’s the information for you and some tips on how to make your complaint.

How to appeal a decision to the Appeal Secretariat

Most decisions about your benefits can be appealed through the Appeals Secretariat. It is important that you make sure to appeal within the deadline from the date you received the decision in person, by phone or letter or were told about your right to appeal.

You can learn more about the appeal process for these programs, here:

If you receive a final decision from the appeal panel, you may contact us to file a complaint.

Already have a final decision or response?

If you have tried to escalate your concerns or complete this organization’s complaint process and want to make a formal complaint to us, you can make a complaint to our office by writing to us:
Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you’re still not sure what your next steps are.

Need Assistance?

Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.

These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.