WHAT HAPPENED? Our office received a complaint from a senior who was denied assistance to fund a dental procedure. At the time, he was receiving benefits through a program called the Dental Assistance for Seniors Program, or DASP. The individual, who was familiar with the Ombudsman’s office, believed the denial was unfair because he was…
The Alberta Ombudsman met with more than 60 members of the Elders Advocates of Alberta Society on January 27 in Edmonton. “We heard a lot of comments and questions about seniors care, and it echoes what we hear on a regular basis when we meet with complainants or deliver presentations across Alberta,” said Peter Hourihan,…
Visiting communities across Alberta is one of the best ways to connect with people. That’s why Alberta’s Ombudsman, Peter Hourihan, and a team of investigators have been visiting towns and cities across the province since last spring. The goal is to hear first-hand from Albertans about the issues and concerns they face when dealing with…
Everyone benefits when the Ombudsman helps parties on both sides find quick, simple solutions. If the Ombudsman’s office can facilitate a fair solution to address a complaint, we can reduce frustration for all. Early resolution is a preliminary investigative step where the Ombudsman investigator takes action to resolve the issue informally and as efficiently as…
This case involves Alberta Health, Alberta Health Services (AHS) and Indigenous Services Canada’s First Nations and Inuit Health Branch (FNHIB) (previously Health Canada). As background, in 2015 an Indigenous woman required ambulance services. She believed that as an Indigenous person she was exempt from paying the costs. Her understanding was based at least in part…
These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites. Government Departments & Agencies Government of Alberta Advocate for Persons with Disabilities Alberta Human Rights Commission Alberta Workers’ Compensation Board Appeals Commission for Alberta Workers’ Compensation Board Appeals Secretariat (Alberta Works…