Complaint Checker

How to Complain to the WCB

There are different complaint processes available to you, depending on whether you disagree with a decision, or if you believe you were treated unfairly.

If you disagree with a WCB decision on a claim or account, you may wish to contact the Advisor Office for Alberta Workers’ Compensation (AO) for assistance.

Benefit Decisions

If you would like to dispute a benefit decision, the review process is to elevate your concerns to the Dispute Resolution and Decision Review Body and if required, to the Appeals Commission for Alberta Workers’ Compensation. You can learn more about the WCB complaint process, here: https://www.wcb.ab.ca/fairness.

Appeals Commission decisions can be appealed to the Court of King’s Bench within six months after the date of the decision. The Alberta Ombudsman has no authority to investigate matters that have been reviewed by a court. You may then write to the Alberta Ombudsman if you receive a decision from the Appeals Commission, you believe is unfair and:

1. The decision is not appealed to court; and
2. The six-month time limit to apply for a court appeal has passed.

Service Complaints

If you feel you were treated unfairly, you may wish to seek a formal fairness review from the Fair Process Review Centre (FPRC). You can learn more about the WCB complaints process, here: https://www.wcb.ab.ca/fairness#1.