Maintenance Enforcement Program (MEP)

We can investigate complaints about the Maintenance Enforcement Program (MEP). Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the information for you and some tips on how to make your complaint.

How to Complain to MEP

If you disagree with a decision made by the MEP, you may submit a request to the Complaint Review Process (CRP) for formal review and response.

Complaints should be addressed to “Complaint Review Process” at the top of your letter or in the email subject line. You may wish to include relevant information in your complaint, including:

  • your name
  • your FSOS (MEP or RP) file number
  • as much detail as possible about the issue of concern

You can learn more about the MEP’s complaints process from their Information Sheets, here: https://www.alberta.ca/system/files/rp-info-submitting-compliment-complaint.pdf.

Already have a final decision or response?

If you have tried to escalate your concerns or complete this organization’s complaint process and want to make a formal complaint to us, you can make a complaint to our office by writing to us:
Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you’re still not sure what your next steps are.

Need Assistance?

Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.

These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.