ATB Financial

We can investigate complaints about ATB Financial. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the information for you and some tips on how to make your complaint.

How to Complain to ATB

ATB’s Client Feedback Policy provides three levels of internal review:

  1. Level 1 – Management Review
  2. Level 2 – Senior Leadership Review
  3. Level 3 – Client Relations Review

You can learn more about the ATB’s complaint process, here: https://www.atb.com/resources/contact-us/feedback/.

Already have a final decision or response?

If you have tried to escalate your concerns or complete this organization’s complaint process and want to make a formal complaint to us, you can make a complaint to our office by writing to us:
Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you’re still not sure what your next steps are.

Need Assistance?

Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.

These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.