Our 2024−2025 Annual Report shows that impartial, independent investigations into administrative unfairness create positive outcomes for Albertans and public sector organizations alike.
Kevin Brezinski
Alberta Ombudsman
Alberta Ombudsman
ANNUAL REPORT
2024–2025
HIGHLIGHTED STATISTICS
In 2024−2025, the office handled 5,647 cases, an increase of 10% to prior year.
94% of complaints were closed within 3 months.
PUBLIC REPORTS
Programs Adrift
Programs Adrift was an own motion investigation that exposed systemic flaws in the Alberta Adult Health Benefit and Alberta Child Health Benefit programs, overseen by the Ministry of Assisted Living and Social Services and the Ministry of Primary and Preventative Health Services. These programs, which help cover health-related costs for low-income Albertans, saw meaningful improvements in the form of increased transparency and the enhancement of the application process.
Published in July 2024, Programs Adrift detailed the Ombudsman’s 28 recommendations and five observations to improve administrative fairness of the programs.
Denied by Design
Released in May 2024, Denied by Design showed how an inadequate Regulation impacts access to the Persons with Developmental Disabilities program and results in an over-reliance on IQ score alone as an eligibility criterion.
As detailed in the annual report, the Ombudsman’s recommendations have not yet been implemented, and since the publication of the report, the office has received new complaints on behalf of applicants similarly denied benefits.
