Banking & Investments

No. The Alberta Ombudsman does not have jurisdiction over banks however, our office can investigate complaints about Alberta Treasury Branch (ATB Financial). You can find more information on our Complaint Checker webpage for ATB Financial.

How to Complain to Banks and Credit Unions

  1. Complete the internal process. Most banks and credit unions in Canada have an internal complaints process, often including their own Ombudsman or appeals process. Contact your bank to learn about the steps available to you.
  2. Contact an external complaint body. If your complaint remains unresolved, contact:

Investments & Securities

For concerns related to investments and securities, contact:

Not Sure? Contact Us!

Please contact us directly if you’re still not sure what your next steps are.

Need Assistance?

Do you need advocacy, support or legal advice? Click here for a list of links to organizations which may be able to help.

These links are provided for your information and convenience. The Alberta Ombudsman’s office does not assume any responsibility for the content of external websites.