Manager, Investigations

January 31, 2019

Manager Zone 2

The Alberta Ombudsman responds to complaints of unfair treatment by entities within the Ombudsman’s jurisdiction through investigations, recommendations and education.

These entities include:

Do you want your career to have a meaningful impact on people’s lives? Are you passionate about fairness? Can you navigate the complex area where policy impacts people?

Reporting to the Deputy Ombudsman/Deputy Public Interest Commissioner, the manager will direct and manage a team of professional staff to ensure a high quality of complaint analysis, investigations, decisions and recommendations in accordance with the Ombudsman Act.

For success in the position you must have experience in leading an investigative team. You also possess exceptional consultation, negotiation, and analytical skills and demonstrate complex problem-solving ability. Strong interpersonal and written communication skills including report-writing and interview experience are essential.

A post-secondary degree supplemented with five years of investigative experience. Related experience or education equivalencies may be considered.

To be successful in this role, it is important that the following competencies are demonstrated:

Build Collaborative Environments – encourages others to think broadly about impacts of projects and work to identify and resolve barriers. Ensure communication is ongoing by setting up processes or structures that facilitate communication and collaboration.

Creative Problem Solving – applies creativity to develop innovative approaches to complex issues and exercises extensive judgment in determining solutions/recommendations.

Develop Self and Others – ability to function at strategic level while simultaneously leading, directing and mentoring staff involved with implementing complex and diverse delivery processes. Able to manage others in a fast paced, complex environment with multiple concurrent activities and competing priorities.

Systems Thinking – considers the complexity of issues and strategically aligns decisions and plans based on values, outcomes and the broader organizational needs of the Ombudsman office and the public.

The link below will provide you with a better understanding of the competencies identified:
http://www.psc.alberta.ca/Practitioners/?file=learning/apscompetencies/titlepage&cf=9

$3,062.51 to $4,121.25 bi-weekly. $79,931 to $107,564 annually.

Online applications are preferred. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resumes without a cover letter will not be reviewed.

Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file. Please ensure that this document is saved using the following naming convention (Last name, First name, Job ID Number). Applicants who apply online will be able to track the status of this competition.