Complaint Checker

Government of Alberta

Yes! The Alberta Ombudsman can investigate complaints about final administrative decisions made by Alberta government departments, agencies, boards, and commissions. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the information for you and some tips on how to make your complaint.

How to Complain to the GOA

Our Complaint Checker includes many of the most frequently accessed departments, agencies, boards, and commissions through the Government of Alberta (GOA). If you would like to make a complaint about a program or service that isn’t listed here, you may wish to follow these general steps to raise your concerns:

1. Contact the department directly: Start by contacting the department or worker. This is usually the quickest way to reach a resolution.
2. Document your concerns: Write a brief summary of your complaint, including relevant details such as names, dates, and any previous communications regarding the issue.
3. Escalate if necessary: If your concerns are not resolved, you may escalate the matter by asking to speak with a supervisor or manager, or if there is an appeal/review process available to you.
4. Formally submit your complaint: If you still feel unsatisfied and there are no further options for you to escalate your concerns, you can submit a complaint to the Alberta Ombudsman.

The GOA is currently testing an AI-powered search tool to assist Albertans in navigating government programs. Visit the new Search AI tool here.

You can obtain contact information for Government of Alberta staff here.