Submitting Your Complaint
To respond to a complaint, it must be received in writing. Our online complaint form offers a convenient way to submit confidential information, or you may fax, email, or send us your complaint through regular mail.
Completing Your Complaint
Need help with a complaint?
Start with our Complaint Checker
Tips
- Please ensure that you fill out all the required information before clicking “Submit Form” to avoid losing the information already put in.
- If you have scanned copies or electronic files of relevant complaint documents, you can submit them with [or ‘attach them to’] this complaint form.
- We recommend attaching files instead of copying large amount of text info into the form fields. Directions on how to attach a file and supported file formats are listed below.
What Happens Next?
When you click the “Submit Form” button, your complaint will be sent securely and confidentially. We will be in touch with you regarding your complaint. You will also have the option to print your complaint form after submitting it.
Contacting Authorities
Submitting a complaint may lead to our office contacting the relevant authority for further information or to explore potential resolutions before a formal investigation. It is often necessary to disclose the name of the person who submitted a complaint, so our office can gather specific and reliable information. Please be assured that any information shared with the authority will not be used to your detriment. If you prefer that we do not contact the authority, kindly state so when submitting your complaint. Be aware that, in most cases, for the Ombudsman to open an investigation, we will need to contact the authority and gather details about the complaint.
Your concerns are important to us, and we are here to assist you throughout this process.