Alberta Ombudsman Investigating unfair treatment in the public sector

Submitting Your Complaint

We offer various ways for you to submit your complaint. This online form is just one option. You can also:

Send us an email
Mail or hand deliver a letter
Send us a fax

We encourage you to visit our “Before Filing a Complaint” page to learn about our jurisdiction and who the Ombudsman can assist.

Completing Your Complaint

Tips

Please ensure that you fill out all the required information before clicking “Submit Form” to avoid losing your information already put in.
If you have scanned copies or electronic files of relevant complaint documents, you can submit them in the Complaint Section 4(b) of the online form.
We recommend attaching files instead of copying large amount of text info into the form fields. Directions on how to attach a file and supported file formats are listed below.

What Happens Next?

When you click the “Submit Form” button, your complaint will be sent securely and confidentially. We will be in touch with you regarding your complaint. You will also have the option to print your complaint form after submitting it.

Contacting Authorities

Submitting a complaint may lead to our office contacting the relevant authority for further information or to explore potential resolutions before a formal investigation. Please be assured that any information shared with the authority will not be used to your detriment. If you prefer that we do not contact the authority, kindly state so when submitting your complaint. Be aware that, in most cases, for the Ombudsman to open an investigation, we will need to contact the authority and gather details about the complaint.

Your concerns are important to us, and we are here to assist you throughout this process.

Ready to Submit Your Complaint?

Please Indicate You’ve Read the Tips & Instructions in the Section Above

Yes, I've Read the Above Info

"*" indicates required fields

Your Name

Name

First Last

Please identify your preferred pronoun*

Allow us to address you respectfully through our process.

Address*

Street Address Address Line 2 City Province Postal Code

Do You Have a Contact Number?

Phone Number*

Format: ###-###-####

What Kind of Number is This?*

Are you representing someone else in this complaint?*

When the Ombudsman receives a complaint that is submitted by a third party on someone else's behalf, we may require that the affected person gives their consent and agrees to have someone else represent them in their complaint. Our office may reach out to the person directly to confirm their consent and authorization for us to work with their representative/agent.*

What is your relationship with the complainant

Their Name*

Their First Name Their Last Name

Their Email*

Their Phone Number*

Format: ###-###-####

Their Address*

Street Address Address Line 2 City Province Postal Code

Contact Considerations

The Alberta Ombudsman's office hours are Monday - Friday, 8:15am - 12 noon and 1:00pm - 4:00pm.

Do you have any contact restrictions? If none, you can leave this box blank.

This may include hours you are unavailable, or any considerations for contacting you which our office should be aware of.

Complaint Details

1. Which department, agency or organization is your complaint about? Please specify by name.*

2. Who have you dealt with at the authority? If none please enter the word "none".*

3. (a) Summarize your complaint.*

3. (b) Please indicate any file or reference numbers, claim numbers or account numbers. If none, please enter the word "none*

3. (c) Describe the result or outcome that you seek.*

3. (d) Please indicate any file or reference numbers, claim numbers or account numbers. If none, please enter the word "none".*

4. Did you file an appeal or apply for a review?

Tell us about any review or appeal process you have used, and any decisions or responses you received.

Please attach a copy of the most recent decision or response.

To attach a file (maximum 5MB), select browse and then locate the desired file on your computer and double click to attach.

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, doc, docx, xls, xlsx, txt, Max. file size: 5 MB.

5. Is your complaint more than 12 months old?

Under the Ombudsman Act, the Ombudsman may refuse to investigate a complaint if it relates to a decision or action that you have known about for more than 12 months before submitting your complaint to our office. If you are submitting your complaint after more than 12 months have passed, please explain why you took longer than 12 months to submit your complaint. The Ombudsman will consider your explanation before deciding whether to investigate your complaint.

Please explain the reasons for the delay in making a complaint.*

Do you have supplementary files?

Supplementary Files

To attach a file (maximum 5MB), select browse and then locate the desired file on your computer and double click to attach.

Drop files here or

Accepted file types: jpg, jpeg, png, gif, pdf, doc, docx, xls, xlsx, txt, Max. file size: 5 MB.

Final Steps

How did you hear about us?

Referral

Word of Mouth (family, friends, colleagues)

Online Search

Social Media

Poster, News, Advertisement

Ombudsman Presentation

Previous Contact

Other

If "Other", how did you hear about us?

When you are ready, please fill out the captcha and then press the "Submit Form" button. It may take a few moments for the form to finish submitting, so please be patient. You will be redirected to a new page after the form has submitted successfully.

Captcha

Test Online Complaint Form