Ombudsman investigators to visit Brooks and Medicine Hat

EDMONTON – Investigators with the Alberta Ombudsman will visit Brooks and Medicine Hat in early October.

“It’s important for Albertans to understand how our office works, and the rights and obligations they and government service providers have when it comes …

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Rocky Mountain House and Drayton Valley Outreach Tour

EDMONTON – Alberta Ombudsman investigators will visit Rocky Mountain House on October 28th and Drayton Valley on October 29th.

Residents of Rocky Mountain House, Drayton Valley and surrounding communities are invited to attend presentations by an investigator about the role …

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Seniors share concerns with Ombudsman

The Alberta Ombudsman met with more than 60 members of the Elders Advocates of Alberta Society on January 27 in Edmonton.

“We heard a lot of comments and questions about seniors care, and it echoes what we hear on a …

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From 10 seconds to 10 years

By Peter Hourihan
Alberta Ombudsman

(Some details about the complainant have been changed to protect his privacy.)

How does a 10 second encounter turn into 10 years of frustration? In the case of one Albertan who complained to our office, …

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