Job Information

Job Title: Investigator

Job Requisition ID: 48478

Ministry: Office of the Ombudsman

Location: Edmonton/Calgary

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: October 8, 2023

Classification: Human Relations 1

About Us

The Office of the Ombudsman is an independent office of the Alberta Legislative Assembly, responsible for responding to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions and other designated professional organizations under the Ombudsman Act.

The Office promotes a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of organizational success.


Do you want to be on team that investigates complaints of any administrative decision, recommendation, act or omission of, Alberta provincial government, departments, agencies, boards and commissions; Alberta Municipalities; Patient Concerns Resolution Process of Alberta Health Services; Self-regulated health professions proclaimed under the Health Professions Act and other designated professional authorities? If so, working at the Alberta Ombudsman’s office on an investigation team is the place for you! Our Office gives you the opportunity to research and investigate complaints raised by Albertans.

Reporting to a Manager, Investigations, you will be involved in the office’s intake process, complaint analysis and the early resolution process. You will assist with investigations and/or conduct less complex investigations.  A focus on building positive relationships as you work with various departments is crucial for this role.


University graduation in a related field is required or equivalencies as follows:

A related two-year diploma from a recognized post-secondary institution and two years related experience; or a related one-year certificate from a recognized post-secondary institution and three years related experience.

To be successful, the candidate will require the ability to think critically and participate in a team environment. Strong organizational, interpersonal, and oral and written communication skills are essential. The ability to research and analyze policy and legislation is important and experience handling highly sensitive and confidential information is considered an asset for this position.

Alberta Public Service Competencies

The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.

The link below will assist you with understanding competencies:

For recruitment to this position, we require examples of how you have demonstrated your competency level for the following public service competencies described below.

Build Collaborative Environments – Identifies ways to support and encourage group members in accomplishing their tasks. Contributes positively by actively sharing information and listening and accepting others’ points of view in an open, honest, and non-defensive way.

Drive for Results – Proactively provides suggested actions and asks for guidance to determine the best course of action when lacking all the information or where there are multiple priorities.

Your application must include a cover letter which provides a clear description of your professional experience and success that demonstrates your competency level for two of the public service competencies.

  • Build Collaborative Environments
  • Drive for Results


$2,005.45 – $2,971.53 Bi-Weekly

$52,342 – $77,556 Yearly


  1. To be considered in this recruitment process, applications must include a cover letter identifying examples of your professional experiences that demonstrate the following two competencies:
  • Build Collaborative Environments
  • Drive for Results
  1. In addition, your resume and cover letter should include information that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education and experience.
  2. You must be a Canadian citizen, permanent resident or hold a work permit with an expiration date no less than November 30, 2024.
  3. Final candidates will be required to undergo security screening.

How To Apply

Online applications are preferred at the Government of Alberta’s Jobs Website If you are unable to apply online, please email your cover letter and resume, quoting Job ID to [email protected] or mail to: Human Resources, Alberta Ombudsman, 9925 – 109 Street NW, Suite 700, Edmonton, AB T5K 2J8. Phone: (780) 427-2756.

Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file. Applicants who apply online will be able to track the status of this competition.

Tips for Applicants:

Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.

Note: This competition may be used to fill future positions.