Role of the Alberta Ombudsman

Every Albertan has the right to be treated fairly in the provision of public services. The Ombudsman protects this right by promoting standards of fairness and has the authority to make recommendations if an investigation reveals unfairness.

The Ombudsman is an Officer of the Legislative Assembly of Alberta, reporting directly to the Assembly. The Ombudsman is impartial, operating independently from the Alberta government, political parties and individual elected officials.

 

Under Alberta’s Ombudsman Act, the Ombudsman responds to complaints of unfair treatment by:

  • provincial government authorities
  • the patient concerns resolution process of Alberta Health Services
  • designated professional organizations under the Health Professions Act, Regulated Accounting Profession Act, Regulated Forestry Profession Act, Veterinary Profession Act and the Agrology Profession Act

 

The Ombudsman cannot investigate:

  • federal or municipal governments
  • MLAs
  • federal/municipal police forces
  • universities/schools
  • matters handled by the courts and/or private matters.

 

Vision

Equitable treatment for all.

Mission

The Alberta Ombudsman provides oversight of the provincial government to ensure fair treatment through independent investigations, recommendations and education.

Values

  • Integrity
  • Respect
  • Accountability
  • Independence

We also value a working environment that fosters personal and professional growth and development, collaboration and teamwork, and innovation and creativity.

About Our Office

Our offices in Edmonton and Calgary consist of administrative staff, complaints analysts, corporate services members, investigators and legal counsel.

 

Organizational Chart

 

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