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| Safeguarding Your Privacy |
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Your letter of complaint is shared with the department or professional organization so officials can respond to your complaint. The letter of complaint is provided on the condition that the department or professional organization does not use it in any way that would detrimentally affect you. Ombudsman investigations are done in private and the investigation report is not disclosed. The results of the investigation are shared by letter to the complainant and the department or professional organization. Information relating to investigations contained in Ombudsman records and results of our investigations cannot be used in any other proceedings, including before a board or a court. Ombudsman records cannot be disclosed under the Freedom of Information and Protection of Privacy process.
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