Alberta Ombudsman -- Whats New -- Informal Complaint Resolution

Informal Complaint Resolution

In many instances the first contact an individual has with the Alberta Ombudsman's office is a telephone call. The caller provides a description of the concern to the intake officer. On occasion, it is apparent to the intake officer that a phone call inquiry from this office may resolve the issue. This approach, referred to as Informal Resolution, was introduced in the Alberta Ombudsman's office in 2005.