If you are looking for information on the Ombudsman Act, how the Ombudsman applies principles of fairness or help on creating a complaint review process, please refer to the following sections:

Ombudsman Act
Fairness Guidelines

What is Natural Justice?
Trace the Chain of Legislative Authority
Look at the Duty of Fairness
Participation Rights
Provision of Adequate Reasons
Reasonable Apprehension of Bias
Legitimate Expectation
Exercising Discretionary Power
Was the Decision Reasonable?