Alberta Ombudsman -- Making a Complaint to the Ombudsman -- How a Complaint is Handled

How a Complaint is Handled

Your written complaint will be reviewed by a complaints analyst. The Ombudsman will then determine whether we have jurisdiction to investigate the matter, and if we do, decide whether the matter should be assigned for Alternative Complaint Resolution or formal investigation. If the Ombudsman cannot investigate your complaint, you will be sent a letter providing an explanation and you may be provided with referral information.