In an effort to resolve your complaint, you can take the following steps:

• Ask if you can speak with a supervisor or manager about your issue.
• Ask if there is a review or appeal available.
• Write down the names of the people you speak with, when you spoke with them and what they said.
• Treat people respectfully and courteously, and listen carefully to them.
• Ask questions if you do not understand what is being said.
• When complaining in writing, clearly explain the issue. Keep a copy of your correspondence and other documentation.
• If all reviews and appeals have been exhausted and you feel you have been treated unfairly, contact the Alberta Ombudsman's office.